12sAverage overnight answer time
Overnight desk for a Greater Manchester private-hire operator
Took the 21:00–07:00 window on the operator's own Cordic system, with a written runbook covering every account customer.
Dispatch desks, marketplace operations and software development, run by our team.
We build web applications, mobile apps and custom software, and run the dispatch desks, client desks and marketplace operations behind businesses across the United Kingdom, United States, Canada, Ireland and the Gulf — staffed to your clock, working inside your systems.
5+Years in operation
50+Projects delivered
40+Active client accounts
24/7Desk coverage
Operators who work with us
NORTHGATECalder & Co.MERIDIANbrightline/PORTSIDEKESTREL
Departments
Four departments, each led by a person you will actually meet
Every department runs to a written runbook you sign off before anything goes live, has its own shift pattern, and reports on the same numbers every Monday.
GlobalSoftware development
This is our largest department. We build web applications, mobile apps, APIs and business software end to end — Python and Django on the back end, React and Next.js on the front, React Native and Flutter on mobile, Laravel and PHP where the stack calls for it, with PostgreSQL and MySQL underneath.
- Web apps, mobile apps, APIs and custom business software
- Python, Django, React, Next.js, Node, Laravel, Flutter, React Native
- SEO, Google Ads and Meta Ads on the same team
United StatesFreight factoring introductions
We are a referral partner for RTS Financial, one of the largest factoring companies serving US trucking. If the gap between delivering a load and the broker paying is what holds your operation back, we will walk you through how factoring with RTS works, what it costs against what it frees up, and whether it actually suits the way you run — then introduce you directly to the RTS team.
- A plain-English walkthrough of how RTS factoring works
- A direct introduction to the RTS team
- Your questions answered before you sign anything
United KingdomTaxi & private hire dispatch
We run remote dispatch desks for UK private-hire and taxi operators, working inside your own system — Cordic, Autocab, Cab9 or iCabbi. We take the bookings, allocate the jobs, keep drivers moving and handle the account work overnight, so you are not paying a full in-house team to cover the quiet hours..
- Booking intake and job allocation
- Account work and flight-tracked airport pickups
- Permanent night team on a fixed rota
MarketplacesE-commerce operations
We manage Amazon advertising and catalogue operations, watch listings for suppression and Buy Box loss, and build Shopify and WooCommerce storefronts. The day-to-day monitoring is the part most sellers cannot staff — so that is the part we cover properly..
- Amazon PPC to an agreed ACoS target
- Catalogue, A+ content and storefront
- Daily Buy Box and suppression checks
5+Years in operation
50+Projects delivered
40+Active client accounts
24/7Desk coverage
Why operators stay
Outsourcing usually fails on handover. We build the handover first.
A named lead, not a queueEvery account gets a team lead who knows your drivers, your brokers or your catalogue. You have their direct line, not a ticket form.
Weekly reporting you can act onBooking volume, answer times, ad spend against booked work — sent every Monday in the same format, so trends are obvious.
Your timezone, not oursDesks are staffed to UK and US clocks. The night shift is a permanent team on a permanent rota, not whoever is left online.
We work inside your systemsYour dispatch software, your Seller Central, your ad accounts, your CRM, your repository. Nothing is locked behind a tool only we can log into.
Priced per seat or per deskFlat monthly rates by shift coverage or headcount. No per-booking surprises and no minimum contract beyond the first month.
Documented, so cover is realEvery account has a written runbook. When someone is off, the person covering follows the same steps — your callers never notice.
Selected work
Outcomes our clients measured
Client names are withheld under the confidentiality terms most operators ask for. Sectors, geographies and figures are as reported by the client.
RTSIntroduced and set up
Cash-flow review for a forty-truck carrier in Texas
We walked the owner through how RTS factoring would work against his broker payment terms, answered the questions he had been putting off, then introduced him directly to the RTS team.
45%More booked jobs in six months
Local search and paid media for an Ontario roofing company
Site rebuilt for Core Web Vitals, service-area pages added, and Google Ads restructured around call-tracked booked work.
Industries
Where our desks already know the work
Sector knowledge is what stops a remote desk sounding remote.
Software & digital productsWeb applications, mobile apps, APIs and internal business tools, built and maintained end to end.
Private hire & taxiAccount bookings, airport transfers, driver coordination and licensing-aware handling for UK operators.
Freight & logisticsCash-flow conversations with US trucking carriers, and introductions to RTS Financial for invoice factoring.
Retail & e-commerceMarketplace operations, catalogue integrity, paid media and storefront builds.
Construction & tradesLocal search, service-area pages and lead handling for roofing, plumbing and building firms.
Professional servicesWebsites, reporting and enquiry handling for accountancy, legal and consultancy practices.
HealthcareAppointment handling and compliant, accessible websites for clinics and practices.
Onboarding
From first call to live desk in about two weeks
The same five stages whichever department you start with. Nothing goes live until you have signed off the runbook.
01
Discovery call
Thirty minutes on your current volumes, systems and the specific hours that hurt. We tell you honestly if a desk is the wrong answer.
02
Scope & runbook
We write the account runbook: greeting scripts, escalation rules, pricing logic, who to call at 2am. You edit it until it reads like your own team wrote it.
03
Access & training
Read-only first, then full access to your dispatch system, Seller Central or ad accounts. The assigned team shadows your staff for three to five days.
04
Parallel run
We take a slice of live volume — usually the overnight window — while your team keeps the rest. Both sides watch the same numbers.
05
Full handover
The desk takes its agreed hours. Weekly reporting starts, and your team lead reviews the runbook with you monthly.
Client voices
What operators say after the first quarter
“We handed over the eleven-to-six window as a one-month trial and never took it back. Overnight answer times are now better than our own day shift, and the handover note every morning means nothing gets lost between the two teams.”
Operations DirectorPrivate hire operator · Manchester, UK
“I did not really understand how factoring worked and I did not want a sales pitch. They walked me through it, told me straight where it would help and where it would not, then put me in touch with RTS directly.”
Owner-operatorFreight carrier · Texas, USA
“They rebuilt our site and took over Google Ads. What changed was the reporting — we finally see which keyword produced a booked job rather than a click. Spend is down and the phone rings more.”
Managing DirectorRoofing company · Ontario, Canada
“We handed over the eleven-to-six window as a one-month trial and never took it back. Overnight answer times are now better than our own day shift, and the handover note every morning means nothing gets lost between the two teams.”
Operations DirectorPrivate hire operator · Manchester, UK
“I did not really understand how factoring worked and I did not want a sales pitch. They walked me through it, told me straight where it would help and where it would not, then put me in touch with RTS directly.”
Owner-operatorFreight carrier · Texas, USA
“They rebuilt our site and took over Google Ads. What changed was the reporting — we finally see which keyword produced a booked job rather than a click. Spend is down and the phone rings more.”
Managing DirectorRoofing company · Ontario, Canada
Insights
Notes from the desks
Written by the people running the shifts, not by a marketing team.
Taxi dispatch
The 3am problem: why UK operators lose account work overnight
Account customers do not leave because of one bad night. They leave because of the pattern nobody was measuring.
Factoring
What a 97% advance rate actually means for your cash flow
The headline percentage is the least interesting number in a factoring agreement. Here is what to read instead.
Web & SEO
Core Web Vitals for local service sites: the three fixes that matter
Most local business sites fail the same three checks. None of them need a rebuild to fix.
Tell us which desk is hurting.
Thirty minutes, no presentation. We will tell you what a desk would cover, roughly what it costs, and whether you actually need one.